Frequently Asked Questions
What is a promotional
product?
We get asked this time and time again...
a promotional product can be anything from traditional, funky or innovative
products with your branding that can be given out or given as a gift
with purchase. Apparel is also another promotional representative,
as it is even further exposure for the brand which can be anything
from a plumber to a high corporate in banking. Branding delivers cost
effective marketing and an incentive for potential clients.
Promotional items are the most tangible for the money spent in all marketing avenues. They promote brands, events, or any innovative idea you have in place.
The most common events that you will find promotional products:
Promotional items are the most tangible for the money spent in all marketing avenues. They promote brands, events, or any innovative idea you have in place.
The most common events that you will find promotional products:
- Trade shows and Conferences
- Corporate and Event merchandise
- Point of Sale (POS) and Gift with purchase (mostly for retail purposes)
- Motivation, Incentive and recognition programs for staff and or clients
- Corporate gifts for a lasting impression
- Apparel to suit from sports teams to business attire
What are normal production
and delivery times?
The standard turnaround for any product
is 7-10 days from signoff for the artwork proof. All indent stock is
around 12 weeks. This is for items over 1000+ units.
How can I get my order
faster?
The fastest way to get your order turnaround
is to supply the correct artwork format and sign the proof off ASAP
once you receive it.
Can I have my order
shipped to multiple addresses?
Yes you can, we have a large warehouse
and dispatch system that we can send to multiple addresses, we just
need you to send us the destination addresses in an excel spreadsheet
and will take care of it from there.
What are the standard
minimum order quantities?
The minimums vary from product to product,
usually with headwear and apparel it’s around 5 units of each, then
with promotional products it can be anywhere from 20 units to 1000
depending on the product. In saying that, we don’t usually turn away
small business, we appreciate that most of NZ businesses are small
to medium size, and we all need to be able to promote ourselves and
look sharp in branded gear.
What are the standard
setup charges?
Setups also vary; the average setup
for embroidery is $55, with no charge after the initial order. All
other promotional products depend on how many colours are in your logo.
For example, if you were printing 2 colours on a pen it would be 2
colours = 2 films = $55 x 2.
How do I need to send
my artwork? Is there a preferred format?
Artwork must be sent through in one
of the following formats to get the best result - EPS, AI. PDF can
be used but we have a few specifications for the file type. For embroidery
we can accept jpeg as well as the other formats.
I want to change/remove
artwork. Can I do that?
Yes you can change your artwork, but
there can be a change out fee depending on what needs to be changed.
Can I get a proof of
my artwork?
With embroidery we will send you an
embroidery swatch of your logo so you can check the quality, size and
colouring, with regards to any promotional products you will always
receive an electronic proof so you can check positioning, size and
print colours, you can change the proof once free of charge, then every
change after that is a cost of $10 per change and re proof.
Can I get my PMS colour
matched?
Majority of the time you can match your
logo colours with our pms chart, please refer to the pms chart if you
need help with this, please feel free to ask.
Can I add, cancel or
delete items on my order if I change my mind?
You may cancel or add products before
signing the artwork proof. There would be a $50.00 cancellation fee.
Can I receive a pre-production
sample for approval prior to my order being placed into production?
You can receive pre production samples,
if it’s a large indent order this is free of charge once the order
is signed off, for smaller orders you can still see a pre production
sample, there is a cost to this and the charge will vary depending
what you want a sample of.
Am I limited to the
items shown in the catalogue or can I customize my order?
We certainly entice people to think
outside the box, we believe the more out of the box the product is
the more it will be noticed! The catalogues have fantastic products
and a great variety although in saying that we have brought in wild
and crazy items for clients which are far from the norm, this is usually
for larger orders... We can source small quantities too if need be
we just need your theme, budget, and target market and we come to you
with ideas. The team at all about promo are extremely creative and
come form strong marketing backgrounds, we are proactive with all our
clients and strive to be unique with every product!
How do I get in touch
with someone if I have a problem with my order?
Because All About Promo is owner operated
we are contactable 24/7. We will endeavour to resolve any problems
ASAP and with an outcome that brings a smile. Phone us on (09) 273
2666 or
click
here to email us.
What is your return
policy?
We send out samples for you to view,
an invoice is sent out with every sample, if the products are returned
to us within the timeframe specified and in exact same condition as
they were sent out we credit your account. With regards to returning
dead stock or branded items, we wouldn’t accept (unless there was an
error on our behalf) any branded products back. This is for obvious
reasons i.e. we couldn’t on sell your branded products.
Can I get a sample of
an item?
Yes you can, however please remember that the promotional
industry is rather large, no company in NZ would stock every single
item in every catalogue, and it just wouldn’t be feasible. If you can
think along the lines that Harvey Norman wouldn’t send you 5 TVs to
try out before you buy, or barkers wouldn’t let you take home 5 shirts
for over a month to try on and then send back without an order, it
wouldn’t happen and it’s not good business practice. As the old saying
goes, there is nothing such as a free lunch. Please try to remember
that we and our competitors have to pay for stock we send to you so
it’s in our best interest to get the stock back and in good condition.